In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our warehouse at the address provided to you, and within thirty (30) days of the date you originally ordered the product. In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date and NOT be opened or used. You will pay for return shipping. There is a $5.00 restocking fee per unit that you are returning. This fee will be taken out of the refund issued. Once our warehouse has received the returned package, you will be issued a refund. Your refund will be credited back to the same credit card used to make the purchase. Refunds are issued within 48-72 hours, and may take up to 5-7 business days to show in your statement, depending on the speed of the processing bank.
You may request a refund or RMA number by calling 631-RescueCBD (737-2832)
Monday to Friday 9AM to 5PM PST
You will receive a confirmation email from our warehouse at the time when your refund has been issued.
Customer Service phone: 631-RescueCBD (737-2832)
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 48-72 hours for your refund to be processed.
The standard handling time for most orders is 1-2 days. The standard ground mail service is shipped via United States Postal Service Priority Mail or Priority Express Mail as requested by the buyer. Packages will arrive within an additional 1-5 business days depending on location and speed of USPS delivery service purchased. Please be advised that shipments are not sent out on Sundays, or Holidays. We do not guarantee arrival dates or times.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights may be rounded up to the next full pound to complete the delivery process.
Additional Taxes and Duties
Depending on your location, you may be required to pay applicable taxes and duties in relation to your state, province or country.
Please note the following terms:
Packages marked “Return to Sender” will NOT be processed or refunded. Returned packages will only be refunded with an RMA number that was provided by our Customer Service department.
Refunds will only be issued to the same credit card to which they were charged.
The customer is responsible for return shipping charges.
After the warehouse receives your return, it generally takes 5 business days to process your return. Please keep in mind that your bank typically posts credits in the billing cycle in which it was received. Therefore, the number of days it takes for the credit to post to your account may vary, depending on your banking institution’s billing and credit schedule.
Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.
Reversals and Chargebacks
We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.